Legal
Return & refund policy
Scope
This Return & Refund Policy applies to one-time packages and project fees paid through skillstack.com.pk (including Stripe checkouts) and to custom work confirmed by written proposal or email. SkillStack sells digital professional services — not physical goods — so “returns” mean cancellation or refund of service fees as described below.
No physical returns
We do not ship physical products. There is nothing to mail back. Requests concern unused service time, unused package scope, or billing errors only.
Cooling-off before work starts
If you cancel in writing (email) before we begin substantive work on your package or project — and before any agreed kickoff call deliverables have started — we will refund 100% of the fees paid for that unused package, minus any non-refundable payment-processor fees charged to SkillStack (if applicable).
After work has started
Once research, writing, design, development, or outreach has begun under an approved scope, fees for completed or in-progress milestones are non-refundable. Unused future milestones on a multi-phase project may be cancelled by mutual written agreement; any refund for unused phases is calculated at our discretion based on work already delivered.
Package-specific notes
Keyword packages become non-refundable once the research deliverable has been sent. Website, SEO, content, backlink, and monetization work become non-refundable for any stage that has already been delivered or substantially performed. Change-of-mind after delivery of approved work is not a ground for refund.
Billing errors & duplicate charges
If you were charged twice for the same order, or charged an incorrect amount due to a system error, contact us within 7 days with your order reference. Confirmed errors will be refunded or corrected promptly.
Chargebacks
Please contact us before filing a chargeback so we can resolve the issue. Unwarranted chargebacks may result in suspension of account access and recovery of costs where permitted by law.
How to request a refund
Email hello@skillstack.com.pk with your name, order reference, email associated with the Stripe payment, and reason. We aim to respond within 2 business days and to complete approved refunds within 5–10 business days, depending on your card issuer.
Contact
Refund questions: hello@skillstack.com.pk. Also see our Terms of service and Service delivery policy.